The cornerstones of Communication, Accountability, Respect and Equity are the keys to our successful partnership.

Communication

The landlord will:

• Keep you informed of when repairs or maintenance are happening in your unit or within the entire building.
• Respond to your inquiries and complete repairs in a timely manner.
• Provide 24 hours’ notice before entering your unit, unless there are special circumstances (ie: an emergency).

The tenant will:

• Inform the landlord of changes to your living situation, including family composition and parking information for all tenants or a change in income for those who received Rent Geared to Income subsidy.
• Provide 60 days’ notice if you plan to move out.

Together we will:
Communicate with each other clearly, courteously, respectfully and in a timely manner. Mistakes are acknowledged and solutions are found by working together and learning from the experience.

Accountability

The landlord will:
Be accountable for providing safe affordable, well-maintained homes

The tenant will:

• Pay your rent on time each month
• Maintain tenant insurance

Together we will:
Positively contribute to the Peel Living community safety commitment by following Peel Living policies and applicable by-laws.

Respect

The landlord will:

• Respect you and work with you to support your successful tenancy.
• Show pride of place by providing tenants with clean, safe and affordable housing.

The tenant will:

• Respect Peel Living staff, including Superintendents, Tenancy Support Agents, Property Managers, and other agents of the Landlord.
• Show pride of place by reporting maintenance repairs or problems to Peel Living
• Keep the rented unit clean, maintained and in good condition including appliances and other areas or facilities.
• Be a good neighbour, by not interfering with the reasonable enjoyment of the building by other tenants and landlord.

Together we will:
Take pride in our physical surroundings by maintaining a state of good repair in the building.

Equity

The landlord will:

• Operate with integrity and transparency to provide service in an unbiased, equitable manner.
• Ensure that all members of the community have access to the supports and services that enable them to successfully maintain their tenancy, including providing materials in multiple languages and accessible formats when requested.

The tenant will:
Take responsibility for their actions and the actions of other members of their household, visitors and pets

Together we will:
Find solutions that support the Peel Living tenant and landlord relationship, including connecting with community support partners if additional help is needed.